Shipping Policy

Last updated: October 6, 2026

We do our best to ensure that your order is processed and delivered as quickly as possible. Below you will find all the information regarding our shipping terms and conditions.

1. Order Processing

Orders are generally processed and shipped within 1–3 business days after payment has been confirmed.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Times

Delivery times depend on your destination and the shipping carrier used.

Estimated delivery times are:

• France: 3–7 business days

• Europe: 5–10 business days

• International: 7–15 business days

These delivery times are estimates and may vary depending on the shipping carrier, destination, periods of high demand, customs procedures, or circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

We may also offer free shipping above a certain order value or during specific promotional periods.

4. Order Tracking

When a tracking number is available for your order, it will be sent to you by email after your order has been shipped.

Please allow 24–48 hours after shipment for tracking information to become available or updated by the carrier.

5. Delivery Delays

We do our best to meet the estimated delivery times provided. However, we cannot be held responsible for delays caused by the shipping carrier, weather conditions, periods of high demand, strikes, customs inspections, or any other circumstances beyond our control.

If your package appears to be experiencing an unusual delay, we recommend checking the tracking information or contacting us so that we can assist you.

6. Shipping Address

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

If an incorrect or incomplete address is provided, additional shipping costs may apply for a new delivery.

We cannot guarantee that an address can be changed after an order has been confirmed. If you notice an error in your shipping address, please contact us as soon as possible at voltra2026@outlook.com.

7. Package Marked as Delivered

If the tracking information indicates that your package has been delivered but you have not received it, we recommend first checking with household members, neighbors, your mailbox, or any designated delivery location.

If you still cannot locate your package, please contact us so that we can assist you with the necessary steps and, where applicable, contact the shipping carrier.

8. Damaged Packages

If you receive a package that appears to be damaged, we recommend taking photographs of the package and the affected products and contacting us as soon as possible.

These photos and other information may be required to submit a claim to the shipping carrier.

9. International Shipping and Customs

For orders shipped internationally, customs duties, import taxes, or other fees may apply depending on the destination country.

When applicable, these fees are the responsibility of the customer and may be collected by the relevant authorities or the shipping carrier upon delivery.

International delivery times may also be extended due to customs procedures.

10. Contact Us

If you have any questions regarding your order or delivery, please contact us at:

Email: voltra2026@outlook.com

We will do our best to respond to your inquiry as quickly as possible.

Thank you for your trust and for your order.